Patient Financial and Office Policies
In an effort to provide quality care to our patients, we feel it is important to make you aware of our office policies. Knowing this information in advance will save you frustration, inconvenience and possibly money! We want to help you obtain the best quality and most cost-effective services possible.
Appointment Scheduling and Registration
You must schedule an appointment to be seen. Walk-in appearances disrupt the schedule, so an appointment is always required. Patient’s and Visitors must sign in with receptionist – If you are expecting a guest, please notify us upon arrival. Children should not be left unattended during your visit. This is a smoke-free facility.
We do our best to respect your time, schedule and confidentiality; please respect our goal to offer patients the best healthcare possible by limiting interruptions – Please turn off your phone; and Limit guest to one(1) adult, preferable no children, unless supervised by an adult.
A valid photo ID and your most current insurance card must be available at the time of the visit in order to be seen. You will be asked to update your demographics and insurance information at each visit so our records remain up to date. Failure to provide us with insurance information will require us to designate you as a self-pay patient. If you fail to provide the appropriate insurance information within your insurance plan’s timely filling limit, you will be responsible for the entire bill.
No-Show or Late Arrival
We try hard to run on schedule so please be prompt for appointments. Please call if you are running late, and we will let you know if we can see you or if it will be necessary to reschedule your appointment. If you are late for your appointment by 15 minutes or more, you may be asked to reschedule or wait until the next available appointment.
If you are unable to make a scheduled appointment, you need to call and cancel no less than twenty-four hours prior to your appointment time. Missed appointment inconvenience other patients and our staff, while decreasing the efficiency and increasing cost in our practice. Three missed appointments in a 12-month period will result in your dismissal from the practice. There is a $50 fee charged for a missed appointment that has not been cancelled.
Lab Test Results
All test results, including sonograms and Pap smears, are reviewed by our medical staff. If the results are abnormal, we will contact you regarding treatment and follow up care.
You are expected to pay in full at the time of service for any portion of the bill not covered by insurance (example; co-payment, deductible and non-covered services). Payment can be made by check, cash or credit card (Visa or MasterCard) of visit a $10 charge for all charges provided. If you are unable to pay at the time.
You are expected to pay your bill in a timely manner. Delinquent accounts will be sent to a collection agency, and may result in your dismissal from our practice. We try to be flexible and understand that there are times of financial difficulty. If necessary, we are willing to discuss allowing you to pay with a reasonable payment plan.
Insurance or Self-Pay
Because there are many insurance companies with multiple plans, it is your responsibility to verify what your insurance plan covers prior to scheduling an appointment.
We will submit your claims and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request.
Please be aware that the balance of your claim is your responsibility whether your insurance company pays your claim. As a courtesy to you we will bill your secondary insurance. If your insurance company does not pay your claim in 45 days, the balance will automatically be billed to you.
Procedure/Surgery Patients: We will contact your insurance company regarding your out-of-pocket expenses based on your required surgery. We require that you pay in full your out-of-pocket expenses prior to your surgery date. Self-pay patients will be expected to pay in full all expenses prior to the surgery date.
If you are coming in for non-covered service, please be prepared to pay for the service in full at the time of service.
OB Patients: We will contact your insurance company regarding your out-of-pocket expenses for delivery. We require that your out-of-pocket expense be paid prior to delivery. At your first visit we will give you a form detailing out-of-pocket expenses and a monthly payment plan.
The charge for a returned check is $35 payable by cash or money order. This will be applied to your account in addition to the insufficient funds amount. You may be placed on a cash only basis following any returned check. We will not hold checks for a later deposit date.
Refunds are issued to the appropriate party. Patient refunds will not be processed until all active or past due charges are paid in full. If you feel a refund is due, please contact our billing office.
Part of our service to you is to complete FMLA/Disability paperwork and we will have it returned to you within 5-7 business days. In order to maintain this level of service, a pre-payment of $20 per form is expected prior to completion.
After-Hours Patient Service
We have a physician on call after hours to handle emergency situations. After-hours calls should be limited to emergencies only. Calls for prescription refills, questions about minor illnesses, over-the-counter drug doses, etc., should be made during office hours. We cannot be available at all hours for non-emergency questions. We will help you learn to handle common illnesses yourself with handouts and guidance. If the doctor feels that an after-hours call is inappropriate, the physician may remind you that such a call should be made during office hours. Inappropriate after-hours calls will result in your being charged for the doctor’s time. Please allow 48 hours’ notice for all medication refill request to be called to the pharmacy.
Occasionally, we may find it necessary to dismiss a patient from the practice. Reasons for this include, but are not limited to, the following: recurrent late or missed appointments; noncompliance with recommended medical care; nonpayment of bills; threatening, abusive, or rude behavior toward office staff, doctors, or other patients and families.
Flex-Medical Health Portal
With Flex-Medical Health Portal you can manage your health information and communicate with our office in a secure, online environment – 24 hours a day / 7 day a week. You can also view and request appointments, request prescription refills, view and print lab results as well as view and pay your bill online. You may also elect to receive email and/or text appointment reminders.
By clicking on the link below you can either login or create an account if you do not already have one. Once you create your account with Flex-Medical Health Portal, you will be prompted to search for and connect with available providers in your area and you can select Leon W. Lewis MD PC from the list.
You may also request an invitation by contacting our office. You will receive an email from Flex-Medical Health Portal to set up your account.
Create an account or Login to Flex-Medical Health Portal
Get Started…it’s as easy as 1,2,3
1. Click the registration link in the email you receive from
2. Create your portal login using a unique username and password
3. Enter the invitation code provided by Leon W. Lewis MD PC of So IN and click “Agree” to the release of information. You will receive two emails:
On welcoming you to the portal and one confirming your connection with Leon W. Lewis MD PC. Once received, you can start enjoying the many benefits of our patient portal.